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Getting started
How a practice opens an account, and what arrives when it does.
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Ordering
Requisitions, downloads and the results portal.
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Specimen collection
Device, volume, stability and transport for every specimen type we accept.
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Billing
How testing bills, including why definitive toxicology bills by drug-class count rather than per analyte.
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Turnaround
24–48 hours from arrival at the laboratory, across service lines.
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Results
Report formats, the portal, and delivery by fax where a practice prefers it.
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Supplies
Kit ordering and return shipping.